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- After communicating with the Complaints Team, he had been advised jest to wait for czternaście days for the funds owo be processed.
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Despite multiple attempts to contact the player for further information, no response was received. Consequently, the complaint państwa rejected due jest to lack of communication. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled. He stated that the closure occurred due owo a previously closed account, despite having a verified and properly used account without any violations.
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As a result, we could not proceed with the investigation and had to reject the complaint. The Complaints Team had explained the industry standard regarding maximum bet rules and had asked the player owo provide additional information for further investigation. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due to a lack of necessary information.
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It’s open 24 hours a day, seven days a week, so you’ll get a speedy response. HellSpin Casino also has a variety of card, wheel, and table games. Since these games aren’t included on the casino’s front page, there’s istotnie easy way to see them all at once. Another way jest to find the games you’re looking for is owo use the game categories at the top of the casino home page, such as new games and bonus purchase slots. If you’re seeking a specific game, HellSpin makes it simple owo find it, but we anticipate that additional game filters will be added in the future.
As a result, the complaint was rejected, and the player was advised to avoid multiple registrations in the future. After communicating with the Complaints Team, he had been advised owo wait for czternaście days for the funds owo be processed. The player later confirmed that he had received the money, leading owo the resolution of the complaint. We also like how user-friendly the lobby is and the option jest to claim a regular or high-roller welcome premia with 40x bonus-only wagering requirements. The selection of regular bonuses and the low bet owo loyalty points conversions are two more areas the Playcasino team gives thumbs up.
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